Positive Customer Experience

More than customer support – customer success. Live US-based staff for on-boarding, advice, and support via email, phone and chat.

Why Businesses Choose Us

We focus on relationships – not transactions. That’s why we provide real customer service by real people instead of automated voice attendants or offshore call centers. We also provide pricing you can trust with no gimmicks or surprises. Ready for a change?

Live on-Boarding

We make it easy to switch your existing broadband service to WiFiBy. Each new customer receives live (phone) on-boarding to ensure a smooth service transition.

US-based Customer Service

Our customer support staff is English-speaking (primary language) and based in the USA. No off-shore service reps or frustrating email correspondence.

Ongoing Insights

IT resources are stretched for most small businesses, so we make it easy to stay current on the latest trends in business Internet communications and technology via our customer newsletters, lunch & learn events, and other resources – all free for WiFiBy customers.

Prices are all-Inclusive

Nobody likes misleading gimmicks and promotional offers. With WiFiBy there are no additional equipment fees, local loop charges, or hidden fees. You get one great price that you can budget for each month. No surprises.